PRIVACY POLICIES & LEGAL

BON VOYAGE TRAVEL SERVICES

Last Updated: November 10, 2026 | bonvoyage.pk

1. PRIVACY POLICY

Bon Voyage Travel Services respects your privacy. This policy explains how information is collected, used, shared and protected when you visit our website, request quotations, make bookings or use our services.

Information We Collect

We may collect contact details; passenger and passport information; date of birth, nationality and visa details; travel preferences; payment and transaction references; communications; and technical information such as IP address, browser, device and website usage.

How We Use Information

We use information to prepare quotations, arrange tickets, hotels, Umrah and other travel services, communicate booking updates, process payments and refunds, provide support, improve services, prevent fraud and meet legal obligations.

Sharing & Your Rights

Relevant information may be shared with airlines, hotels, tour operators, visa providers, payment processors, technology providers and authorities where necessary. Some providers may process data outside Pakistan. We do not sell personal information.

Subject to applicable law, you may request access, correction or deletion where permitted, object to or restrict certain processing, withdraw consent where applicable, and opt out of marketing messages.

Security & Retention

We use reasonable safeguards and retain information only as long as reasonably needed for services, legal, accounting, security and dispute-resolution purposes.

2. TERMS & CONDITIONS

By accessing bonvoyage.pk, requesting a quotation, making a booking or using our services, you agree to these terms and the applicable Privacy and Refund Policies.

Services & Our Role

Services may include domestic and international flights, hotels, holiday packages, tours, transfers, Umrah arrangements, visa assistance and travel-related services. Bon Voyage generally acts as an intermediary between customers and independent suppliers. Supplier terms also apply. Visa decisions are made by relevant authorities.

Customer Responsibilities

You must provide accurate passenger, passport and contact details; check names, dates, routes and booking information; submit genuine documents; use authorised payment methods; and check passport validity, visa, entry, transit and other travel requirements.

Bookings & Payments

A quotation does not guarantee availability or price. Fares, taxes, exchange rates and supplier charges may change until confirmation.

A booking is confirmed when required payment is received, the supplier accepts it and Bon Voyage provides the applicable confirmation, ticket or voucher.

Cancellations, Liability & Law

Changes, cancellations, refunds and no-shows follow supplier rules and our Refund Policy. Events beyond reasonable control may disrupt services; remedies remain subject to supplier rules and applicable law.

Website content is protected and may not be commercially reused without permission. These terms are governed by Pakistani law, subject to mandatory rights, with disputes submitted to competent courts in Lahore.

3. REFUND & CANCELLATION POLICY

Refund eligibility depends on the fare, rate or service conditions accepted at purchase, the relevant supplier’s rules and applicable law. Bon Voyage generally acts as an intermediary or booking agent.

Flights, Hotels & Tours

Airline refunds follow the issuing airline’s fare rules. Promotional or restricted fares may be non-refundable or carry penalties. Hotel refunds depend on the property’s cancellation deadline and rate. Tours, activities, deposits and tickets follow the relevant operator’s cancellation schedule. No-shows and late cancellations may incur penalties.

Visa Assistance & Fees

Visa application fees charged by embassies, consulates or application centres are generally non-refundable under their rules, including where an application is refused or withdrawn.

Bon Voyage service or processing fees for work already performed may be non-refundable where disclosed and lawful. Bon Voyage does not make visa decisions or guarantee approval.

How to Request a Refund

Submit a written request with your booking reference or invoice number, traveller name, service and travel dates, reason for cancellation and supporting documents.

Requests may be verified with the relevant supplier and are not approved until eligibility is confirmed.

Processing & Changes

Approved refunds are processed under supplier and payment-provider procedures. Some may take approximately 45–60 business days or longer; this is an estimate, not a guarantee.

Booking changes may involve supplier fees, fare differences, taxes and disclosed service charges. Nothing in this policy removes mandatory rights under applicable law.

4. COOKIE POLICY

Bon Voyage may use cookies and similar technologies on bonvoyage.pk to operate the website, remember preferences, understand visitor activity and measure marketing performance.

Cookie Types

Essential cookies support website functions and security. Functional cookies remember preferences. Analytics cookies (which may include Google Analytics) help measure traffic and performance. Advertising technologies (which may include Meta Pixel) may measure advertising effectiveness and website interactions, where enabled.

Consent & Choices

Where required by applicable law, we request consent before using non-essential cookies. Visitors should be able to accept all, reject non-essential cookies or customise preferences through website cookie settings. Essential cookies may remain active where necessary for website operation.

Managing Cookies & Third Parties

You can manage or delete cookies through browser settings, although blocking some may affect website functionality.

Third-party providers may use their own technologies and process information under their own policies, including outside Pakistan. Cookie lifetimes vary by purpose and provider.

Updates

We may update this policy when website technologies, business practices or legal requirements change. The latest version will be published on our website.

CONTACT BON VOYAGE

For any questions regarding our policies, bookings, refunds or travel services, please contact our team.

Phone / WhatsApp: 0325 4444371

Website: bonvoyage.pk

Address: 151 Bank Square Market, Model Town, C Block, Lahore, Pakistan

Bon Voyage Travel Services